Refund policy

If you have not yet sent your first invitation for an event, you can ask for a full refund of that event’s plan for any reason, within 30 days of purchase.

Once invitations have gone out, guests rely on your page, so plans are not normally refundable. We will always refund in full, or in part, when:

• a fault on our side stopped your invitations, RSVPs or check-in from working;
• you were charged twice or charged the wrong amount;
• your event was cancelled and you contact us before the date of the first function.

• WhatsApp credit packs: unused credits are refundable within 30 days of purchase.
• Memories add-on: refundable in full until the first photo is uploaded to the album.
• Upgrades: you can get back the difference you paid, under the same rules as the plan.

Refunds are issued by Dodo Payments, our merchant of record, to the original payment method, including any tax charged. Banks and wallets usually show them within 5–10 business days. When a plan is refunded the event returns to the free plan; your design and guest list are kept.

Email support@invitekeep.com from your account email with the event name and your receipt reference. We reply within 2 business days. Your statutory consumer rights are not affected by this policy.